This Privacy Policy explains how Versatile Coatings Hawaii LLC ("Versatile Coatings Hawaii," "we," "us," or "our") collects, uses, and protects information when you visit www.versatilecoatingshawaii.com or contact us for an estimate or service.

Information we collect

When you submit an estimate or contact form, we collect the information you provide, including:

Name
Email address
Phone number
Service or project type of interest
Project details, message, and any answers you enter in form fields
The page URL you submitted from and, if present, referral or campaign identifiers (UTM parameters, ad click IDs)

We also automatically collect limited technical information when you visit the site, such as:

Device, browser, and operating system information
IP address and general location derived from it
Pages viewed, time on page, and interactions (via analytics tools such as Microsoft Clarity)
Cookies and similar technologies used to operate the site and measure performance

How we use information

Respond to estimate requests, questions, and scheduling
Prepare and deliver estimates, appointments, and project updates
Provide, maintain, and improve our services and the website
Send service-related messages (email, phone, or SMS if you opt in)
Send occasional marketing messages only if you separately opt in
Detect, prevent, and address fraud, abuse, and technical issues
Comply with legal obligations

SMS / text messaging

SMS consent is collected through two separate, optional checkboxes on our estimate and contact forms. Both are unchecked by default, independently selectable, and neither is required to submit the form or to receive an estimate.

Marketing text messages. If you check this box, you consent to receive marketing text messages about special offers, discounts, and service updates from Versatile Coatings Hawaii LLC at the phone number provided.
Non-marketing text messages. If you check this box, you consent to receive non-marketing text messages from Versatile Coatings Hawaii LLC about your estimate request, scheduling, appointment reminders, estimate follow-up, and project updates.

Each choice is recorded separately along with the date and time of consent, the version of the disclosure shown to you, and the page you submitted from. Checking one box does not opt you into the other program. Message frequency may vary. Message and data rates may apply. Text HELP for assistance; reply STOP to opt out at any time. Consent to receive text messages is not a condition of purchasing any goods or services.

Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service providers

We use trusted third-party service providers to operate the site and deliver our services. These include hosting and database infrastructure (Lovable Cloud / Supabase), our customer relationship and communications platform (HighLevel / LeadConnector) for lead intake, email, and SMS delivery, and analytics tools such as Microsoft Clarity. These providers may process the information described above solely to provide services to us and are contractually or operationally bound to protect it.

How we share information

We do not sell or rent personal information. We share information only with the service providers described above, when required by law or valid legal process, or to protect our rights, property, or safety, or that of our customers or the public.

Cookies and analytics

We use cookies and similar technologies to make the site work, remember preferences, and understand how visitors interact with pages. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Retention

We keep lead and project information for as long as needed to respond to your inquiry, deliver services, meet contractual and warranty obligations, and comply with legal, tax, and accounting requirements. When information is no longer needed, we delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's privacy

Our site and services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can delete it.

Your choices and rights

You can decline to provide information, but we may not be able to respond to your request.
You can opt out of SMS at any time by replying STOP; reply HELP for help.
You can unsubscribe from marketing email using the link in any marketing message.
You can request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond as required by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Material changes will be reflected on this page.

Contact us

Versatile Coatings Hawaii LLC
47-509 Hui Io St
Kaneohe, HI 96744 (serving Oahu)
Hawaii Contractor License CT-39064
Phone: 808-784-7169
Email: kyletanodra@versatilecoatingshawaii.com